Shipping Policy
Welcome to our Shipping Policy page! At Gorolia, we are committed to getting your orders to you quickly and safely.
Professional Delivery: Products are delivered by well-known UK carriers such as DHL, FedEx, and Royal Mail.
When Will I Receive My Order?
All orders are processed within 1–2 business days after receiving your order confirmation email. You will receive a notification once your order has shipped.
Shipping Details:
- Shipping Method: Free Shipping UK
- Handling Time: 1–2 Business Days
- Order Cut-off Time: 6:00 PM (GMT)
- Transit Time: 3–5 Business Days
- Price: FREE
We pack every order in strong boxes with internal protection to ensure safe delivery. Once your order ships, you will receive an email with a tracking number and a link to track your order.
Note: Some shipping companies may take 2–3 business days for tracking information to update.
If your order was placed more than 7 business days ago and tracking information is not available, please contact us at contact@gorolia.com.
Shipping times are calculated in business days. Delays may occur due to force majeure, natural disasters, weather, public holidays, or other factors beyond our control.
If your order does not arrive on time or is held by the carrier, please email us at contact@gorolia.com.
Changes to Orders
We cannot change the delivery address once an order is in transit.
If you need to change the delivery location, please contact us at contact@gorolia.com as our order system is automated.
Damaged or Wrong Orders
If your order arrives damaged, defective, or incorrect, please contact our customer support team immediately at contact@gorolia.com.
When contacting us, please provide:
- Your order number
- Photos of the damaged or incorrect item(s)
- A brief description of the issue
Our team will respond promptly to replace the item, issue a refund, or resolve the problem as quickly as possible.
Please Note
We are not responsible if a package is undeliverable due to missing, incomplete, or incorrect shipping information. Please ensure your shipping details are correct at checkout.
If you realize you have made an error, email us as soon as possible.
Disclaimer: These policies are verified for Gorolia and are enforceable. Please read carefully before placing your order.
Business Information
Company: Gorolia LTD
Company Number: 14651430
Adress:
2nd Floor College House 17 King Edwards Road, Ruislip
London, HA4 7AE
United Kingdom
Get in Touch
Phone: +447480657651
Email: contact@gorolia.com
Opening Hours
Monday - Saturday: 09:00 - 18:00 (GMT)
Sunday: Closed