Return and Refund Policy
Quick Summary:
- Return Window: 30 days from delivery
- Condition: Items must be unused, unwashed, and in original packaging (except damaged or wrong items)
- Return Shipping Costs: Customers are responsible for return shipping costs
- Refunds/Exchanges: Full refunds or replacements available, no restocking fees
- Damaged/Wrong Items: Full refund or replacement provided
Damaged on Arrival
If your product arrives damaged, please:
- Take photos or videos of the damaged item
- Send them to contact@gorolia.com along with your order number and a brief description of the issue
After verification, you may choose between a replacement or a full refund.
Defective or Broken Products
If a product becomes defective within 30 days of delivery, you may return it for a full refund. Contact us at contact@gorolia.com to arrange the return.
Change of Mind
If you simply change your mind, you may return your item within 30 days of delivery, provided:
- The product is unused, unwashed, and in original packaging.
- Return shipping costs are the responsibility of the customer.
- No restocking fees will be charged.
Exchanges
Exchanges are available within 30 days of delivery for items that are unused, unwashed, and in original packaging.
To request an exchange, contact our support team at contact@gorolia.com
Wrong Product Received
If you receive the wrong item, you have 30 days to return it for either:
- A full refund, or
- The correct replacement
How to Register a Return
To return an item, please follow these steps:
- Email contact@gorolia.com with your order details and reason for return.
- Wait for return confirmation from our team. We will send you the return address and instructions by email.
- Send the product back to our UK warehouse using the address provided.
Refunds
Refunds are processed to your original payment method within 2 days of receiving the returned item.
Please note that your bank may take additional time to post the credit to your account.
Contact Information
Company: Gorolia LTD
Company Number: 14651430
Address:
2nd Floor College House 17 King Edwards Road, Ruislip
London, HA4 7AE
United Kingdom
Phone: +447480657651
Email: contact@gorolia.com
Opening Hours
Monday - Saturday: 09:00 - 18:00 (GMT)
Sunday: Closed