Privacy Policy
This Privacy Policy describes how Gorolia (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from our online storefront, or otherwise communicate with us regarding our digital presence (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from a variety of sources. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Personal information refers to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly From You
Information you submit through our Services may include:
- Contact details such as your name, address, phone number, and email
- Order information including billing address, shipping address, payment confirmation, email address, and phone number
- Account information such as username, password, and security details
- Customer support information you provide when contacting us
Some features may require certain information. Choosing not to provide it may limit your ability to use those features.
Information We Collect About Your Usage
We may automatically collect information about how you interact with the Services using cookies and similar technologies.
This may include device information, browser type, IP address, network connection details, and browsing activity on our Site.
Information We Obtain From Third Parties
We may receive information about you from third parties, including:
- Companies that support our Site and Services, such as Shopify
- Payment processors that collect payment information to process transactions and fulfill orders
When you visit our Site, open emails, or interact with advertisements, we or our partners may collect information using cookies, pixels, web beacons, SDKs, and similar technologies.
All information obtained from third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use personal information to process payments, fulfill orders, manage accounts, send transactional notifications, arrange shipping, and handle returns or exchanges.
We may also allow Shopify to link your account with other Shopify services you choose to use. Shopify processes this information in accordance with its own privacy policies.
Marketing and Advertising
We may use personal information to send marketing communications, display relevant advertisements, and tailor content across our Site and other websites.
For EEA residents, the legal basis for this processing is our legitimate interest under Article 6(1)(f) of the GDPR.
Security and Fraud Prevention
We use personal information to detect, prevent, and investigate fraudulent or unlawful activity.
You are responsible for keeping your account credentials secure. If you believe your account has been compromised, please contact us immediately.
For EEA residents, the legal basis is our legitimate interest under Article 6(1)(f) of the GDPR.
Customer Support and Service Improvement
We use personal information to respond to inquiries, provide customer support, and improve our Services.
For EEA residents, the legal basis is legitimate interest under Article 6(1)(f) of the GDPR.
Cookies
We use cookies to operate and improve our Site, remember preferences, run analytics, and understand user interactions.
You can manage cookie settings through your browser. Disabling cookies may affect Site functionality and user experience.
How We Disclose Personal Information
We may share personal information in the following situations:
- With service providers who perform services on our behalf, such as payment processing, IT services, analytics, fulfillment, and customer support
- With marketing and advertising partners who use the information in accordance with their own privacy policies
- With affiliates within our corporate group
- When required by law or legal process
- In connection with a business transaction such as a merger or acquisition
- When you request or consent to the disclosure
Categories of Personal Information Disclosed
We may disclose the following categories of personal information:
-
Identifiers and contact details
Shared with service providers, affiliates, and business partners -
Commercial and order information
Shared with payment processors and fulfillment partners -
Usage data and network activity
Shared with analytics and marketing providers -
Approximate location data (IP-based)
Shared with service providers for security and functionality purposes
We do not use or disclose sensitive personal information without your consent or to infer personal characteristics.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. Information shared on public or third-party platforms may be visible to others.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us to request deletion.
We do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Retention of Information
No security system is completely secure, and we cannot guarantee absolute protection.
We retain personal information only as long as necessary to provide Services, maintain accounts, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights
Depending on your location, you may have the right to:
- Access personal information we hold about you
- Request deletion of your personal information
- Correct inaccurate information
- Receive or transfer your data
- Restrict or object to processing
- Withdraw consent where applicable
- Appeal decisions related to your requests
- Opt out of marketing communications
You may exercise your rights through our Site or by contacting us. We may verify your identity before responding.
Complaints
If you have concerns about how we process personal information, please contact us.
If unresolved, you may lodge a complaint with your local data protection authority. EEA residents may contact their relevant supervisory authority.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence, including by third-party service providers.
Business Information
Company: Gorolia LTD
Company Number: 14651430
Adress:
2nd Floor College House 17 King Edwards Road, Ruislip
London, HA4 7AE
United Kingdom
Get in Touch
Phone: +447480657651
Email: contact@gorolia.com
Opening Hours
Monday - Saturday: 09:00 - 18:00 (GMT)
Sunday: Closed