Return and Refund Policy

Quick Summary:

• Return Window: 30 days from delivery
• Condition: Items must be unused, unwashed, and in original packaging (except damaged or wrong items)
• Customer Responsibility: Return shipping costs
• Refunds/Exchanges: Full refunds or replacements available, no restocking fees
• Damaged/Wrong Items: Full refund or replacement provided

Damaged on Arrival

If your product arrives damaged, please:

1. Take photos or videos of the damaged item
2. Send them to contact@gorolia.com

After verification, you may choose between a replacement or a full refund.

Defective or Broken Products

If a product becomes defective within 30 days of delivery, you may return it for a full refund. Contact us promptly to arrange the return.

Change of Mind

If you simply change your mind, you may return your item within 30 days of delivery, provided:

• The product is unused, unwashed, and in original packaging.
• Return shipping costs are the responsibility of the customer.
• No restocking fees will be charged.

Exchanges

Exchanges are available within 30 days for items that are unused and in original packaging.

To request an exchange, contact our support team at: contact@gorolia.com

Wrong Product Received

If you receive the wrong item, you have 30 days to return it for either:

• A full refund, or
• The correct replacement

Refunds

Refunds are processed to your original payment method within 48 hours of receiving the returned item.

Please note that your bank may take additional time to post the credit to your account.

How to Register a Return

To return an item, please follow these steps:

1. Email contact@gorolia.com with your order details and reason for return.
2. Wait for return confirmation from our team.
3. Send the product back to our UK warehouse.

Business Information

Company: Gorolia LTD
Company Number: 14651430
Adress:
2nd Floor College House 17 King Edwards Road, Ruislip
London, HA4 7AE
United Kingdom

Get in Touch
Phone: +447480657651
Email: contact@gorolia.com

Opening Hours
Monday - Saturday: 09:00 - 18:00 (GMT)
Sunday: Closed